WORLD WEAVER (hereinafter referred to as “We”) attaches particular importance to the processing, confidentiality and security of the personal data of visitors and users (hereinafter referred to as “You”) of the https://www.world-weaver.com website (hereinafter referred to as the “Website”). We are committed to offering you personalized services while respecting your privacy and personal choices.
The purpose of this privacy policy is to inform you in a clear, simple and complete manner about the processing of personal data that you provide to us, or that we may collect through the various contacts you may have with us (e.g. customer relations department, world-weaver. com, social networks, digital applications, events), their possible transfer to third parties (our subcontractors and service providers intervening for technical and logistical reasons and any authority, any jurisdiction or any other third party when such communication is required by law or if this communication is necessary to ensure the protection and defense of our rights. We also inform you of your rights and of the options available to you to control your personal information and protect your privacy, in accordance with applicable regulations.
We take every precaution to ensure the confidentiality and security of your data, and to prevent it from being distorted, damaged, destroyed or accessed by unauthorized third parties. The security measures in place are evaluated and updated to meet new threats and challenges.
1. What is “personal data”?
Personal Data refers to any information or set of information that makes it possible to identify You directly (e.g.: your surname, first name, e-mail address, home address, etc.) or indirectly (e.g.: by means of pseudonymized data such as a unique identification number, etc.). Unique identifiers may also be considered Personal Data, such as your computer’s IP address.
2. What data do we collect about you?
The Personal Data we collect depends on the point of contact through which you interact with us, as well as the purposes of that interaction as described within this Policy and is also limited to that which is relevant and appropriate for that interaction. Visitors to the world-weaver.com website who consult our Articles, information and offers may choose to do so without identifying themselves, and the same applies to browsing on social networks. Unless you choose to interact with us via these contact points, for example:
by creating an account and logging in,
making a purchase on our Site,
by subscribing to one of our programs or services,
by writing to us via the consumer contact forms,
or by writing us a comment in the free online order fields,
Alternatively, our data collection is limited to the use of “cookies” (tracers) for website visitors, the conditions of which are specifically defined by our cookie policy and according to your preferences. For the sake of transparency and clarity, our cookie management policy is separate from this general policy. The cookie policy can be accessed via this link.
On the one hand, for customers and others who register for programs or services, we need to collect certain relevant information from you. The information we collect is related to a specific transaction and as part of our business relationship with you. For example, if you shop at world-weaver.com, we need to collect information to process (and, if necessary, fulfill and ship) your order, to track and bill your order, and to respond to any after-sales inquiries you may have. For customers and others who register for our programs or services, we generally collect your contact details, contact preferences and information that enables us to make recommendations about our Products or services that may be of interest to you. We may centralize customer information to organize it in one place, as this helps us manage our relationship with you and your choices and preferences. Finally, if you subscribe to our newsletter, we collect your e-mail address.
Depending on the data you communicate to us or share with us, personal data may include information concerning:
Your identity and contact details: surname, first name, postal address, e-mail address, telephone number.
Your interests
A history of your online purchases, including orders, tracking and invoices, amount and type of purchase
Your requests via our customer relations department
WORLD WEAVER events you attend
Your style preferences
Your date of birth in order to benefit from eligible Anniversary offers according to your program
Your satisfaction and comments on our programs, services and articles.
With regard to your purchases, payments are made via a secure payment platform, supplemented by control measures, including data encryption measures, to guarantee the security of purchases made and to combat fraud.
We invite you to ensure that your data is regularly updated, either by modifying it directly on our sites, or by informing us in writing of any changes by referring to the dedicated “How to contact us” section.
3. What does WORLD WEAVER use your data for?
We may use your data for certain purposes, depending on the nature of our relationship with you. Depending on the context in which your data is collected, it may be used for one or more of the following purposes:
managing your orders
Management of personalized content and communications (digital or otherwise)
Management of your profile
Managing your loyalty program
Managing your requests in relation to us
Management of events in which you register/participate
Manage our website and digital applications
Management and improvement of our products and services, image and reputation
Transaction management (online payment security, fraud prevention, payment incidents)
Analysis and personalization purposes: with your explicit consent (when required), we use your personal data to send you personalized communications (newsletters, offers, invitations and surveys) and analyze your preferences and habits, anticipating your needs based on your consumer profile. We may provide you with personalized communications by e-mail, post, SMS or phone according to the communication preferences you have indicated and your consumer profile (where authorized).
We ensure that we have the legal basis for processing your data according to the purpose(s) concerned, which may be, depending on the context in which it is collected:
Your explicit consent: for example, to manage our personalized commercial offers, to manage your browsing via cookies under the conditions defined by our Cookies Policy, or to establish your consumer profile in applicable cases;
The implementation of a contract, for example for access to your customer account, order processing and tracking… ;
A legal obligation where processing is required by law, for example, to keep purchase invoices and prevent fraud;
Our legitimate interests: for example, to improve our Products and services, to defend ourselves or to secure our tools.
4. How long do we keep your Data?
Your Data is kept for as long as is necessary for the purpose for which it was collected and, in any event, will be destroyed at the end of this period.
Please refer to the list below for more details on how long we keep Your Data.
4.1 Purpose: Management of your requests and questions
Categories of Data concerned : Identification data (last name, first name, email address, information needed to identify you when you interact with Us.
Duration of storage before destruction: Duration necessary for the management of your requests and questions. Your Data will then be destroyed or anonymized, unless We are required to retain it to meet our legal obligations for the applicable prescription period.
4.2 Purpose: Sending our newsletters
Categories of Data concerned : Email address.
Your Data will then be destroyed or anonymized.
4.3 Purpose: Website security
Categories of Data concerned : Technical data of the device You are using (IP address, type of device, browser identifier, etc.).
Retention period before destruction: Six (6) months, after which the Data will be destroyed or anonymized.
4.4 Purpose: Litigation/complaints
Categories of Data concerned : Data relating to disputes/claims.
Retention period before destruction: Duration of the claim + 5 years from the date of the claim. In the event of legal action: duration of the proceedings until full execution of the court decision or settlement agreement.
5. Cookie management notice
This Cookie Policy applies to all visits to our Website. The purpose of this cookie policy is to inform you about the origin and use of browsing information processed when you consult the Website and about the tools available to you to express your choices concerning cookies.
5.1 What is a cookie?
When you visit the Website, a text file may be stored, subject to your choices, on your terminal (computer, smartphone, tablet) using your Internet browser.
This text file is a cookie. During its period of validity or storage, it will enable its sender to identify your terminal on future visits.
Some cookies are essential for using the Site, while others are used to optimize and personalize the content displayed.
5.2 Who issues cookies on our Site?
The cookies that may be placed on your terminal when you visit pages of the Website are issued by WORLD WEAVER and/or third parties. Only the issuer of a cookie is likely to read or modify the information contained in it.
The cookies placed by WORLD WEAVER are mainly related to the operation of the Site.
The others are third-party cookies placed by our partners or by advertising agencies via the advertisements displayed on our Site.
5.3 What are cookies used for on the Site?
Subject to your choices, various cookies may be installed on your terminal for the purposes described below. Insofar as possible, we inform you of the purpose of third-party cookies of which we are aware and of the means available to you to make choices with regard to these cookies. All cookies are likely to be cross-referenced with your customer data in order to personalize your experience, limit commercial interaction, ensure the smooth operation of your loyalty benefits, improve our services and guarantee your satisfaction.
Cookies essential to the operation of the Site
Essential” cookies are essential for browsing the Site and enable you to use its main functions.
For example, cookies are used to :
– keeping track of your choice regarding the deposit of cookies, or of your wish not to express a choice
– authentication with a service ;
– remember the contents of a shopping basket
– personalize the interface.
Deleting cookies may make it more difficult to navigate the Site, or even impossible to place an order. These cookies may be installed on your terminal by WORLD WEAVER or its service providers.
These cookies, which enable or facilitate communication by electronic means and/or are strictly necessary for the provision of an online communication service at your express request, are not subject to your prior consent. The deposit or reading of such cookies is necessary for the provision of the service and will be based on our legitimate interest in implementing such processing for the proper use of our Site.
Personalization cookies
Personalization cookies enable us to personalize and improve your user experience, for example by facilitating your searches and optimizing your shopping experience. They also enable you to adapt the presentation of the Site to your terminal’s display preferences during your visits.
These cookies are issued and stored by WORLD WEAVER and/or our service providers. The issue and use of cookies by third parties on our site may also be subject to the privacy protection policies of these third parties.
The placement or reading of such cookies is subject to your prior consent. If you refuse to accept these cookies, you will not be able to use the functions described in this paragraph.
Analytical cookies
Analytical cookies make it possible to measure the audience for the various contents of the Site, to establish statistics and traffic volumes in order to evaluate and improve the ergonomics of our services. These cookies include those used to create similar profiles which will be canvassed on the basis of your information.
These cookies are issued by WORLD WEAVER and/or our service providers. The issue and use of cookies by third parties on our site may also be subject to the privacy protection policies of these third parties.
Information communicated to technical service providers is transmitted in the form of aggregated statistics and traffic volumes, to the exclusion of any individual information. These statistics are compared with visitor statistics from other sites, as well as with your customer data.
The placement or reading of such cookies is subject to your prior consent. Refusing to accept cookies or deleting them has no effect on your browsing experience on the Site, but may prevent us from providing our visitors with the best possible service.
Sharing cookies (social links)
We may include third-party applications on the Site that enable you to share Site content with other people, or to let these other people know about your consultation or opinion concerning Site content. This is particularly the case with “Share” and “Like” buttons from social networks such as Facebook, Twitter, Instagram, Pinterest and others.
The social network providing such an applicative button is likely to identify you thanks to this button, either if you use the button, or, even if you have not used this button, if you are connected to the social network during your consultation of the Site (session opened during your browsing), the sharing buttons making it possible to link the content consulted to your user account.
We have no control over the process used by social networks to collect information relating to your browsing on the Site and associated with the personal data they hold. We invite you to consult the privacy protection policies of these social networks.
Advertising cookies
Advertising cookies are not essential for browsing, but they do enable you to receive more relevant advertising tailored to your interests, both on the Site and on other sites you may visit. As such, advertising cookies enable, for example, the display of advertising, display capping (i.e. not presenting the same advertisement to a user too repeatedly), the fight against click fraud, billing for the display service, measurement of targets with a greater appetite for advertising in order to better understand the audience…
The personalization of advertising content can also be achieved, thanks to our partners’ technology, by associating your terminal’s browsing information on the Site with the data you provided when you registered.
The placement or reading of such cookies is subject to your prior consent. The refusal of these advertising cookies has no impact on the use of the Site, nor will it lead to the cessation of advertising on the Site. However, we will not be able to offer you advertising that takes into account your centers of interest.
5.4 How long are cookies stored?
Cookies are stored on your terminal for a maximum period of thirteen (13) months. At the end of this period, the personal data collected through cookies will be deleted.
6. What are your rights concerning your Data?
6.1 Access, rectification and portability
In accordance with current regulations, you have the right to access your Data. You also have the right to request the correction of any inaccurate Personal Data. You also have the right, depending on the purpose of the processing, to request that incomplete Personal Data be completed.
In order to respond to your request, We may ask You to provide proof of identity. We may also ask You to provide additional information or proof of identity. We will endeavor to respond to your request as quickly as possible.
You may, within the limits provided by law, exercise your right to Data portability, enabling You to recover, in an interoperable format, the Personal Data that You have communicated to Us.
6.2 Right to erasure of your Data and limitation of Data processing
You may request the deletion of your Personal Data in the following cases:
You consider that the processing of your Personal Data by Us is no longer necessary for the purposes set out in this Data Protection Policy,
You consider that the processing is unlawful or contest the accuracy of the Data that We process concerning You,
You have withdrawn your consent to the processing of your Data.
You also have the right, within the limits provided by law, to request the limitation of the processing of your Data.
Please note that notwithstanding the exercise of your right to erasure of Data or limitation of processing, We will retain some of your Personal Data where We are required to do so by law or in order to exercise or defend our rights.
6.3 How to exercise your data protection rights
You may exercise your data protection rights in the following ways or if you have any questions or complaints regarding the processing of your personal data.
By e-mail by clicking on the “Contact us” link.
By online form: https://www.world-weaver.com/contact
Where the processing of your data is based on your consent (e.g. newsletter subscription), you may withdraw your consent at any time without justification. This right can be exercised by modifying your options concerning newsletter subscriptions by clicking on the hyperlink provided for this purpose in each e-mail we send you.