GENERAL TERMS AND CONDITIONS FOR DISTANCE SALES
These are the General Terms of Sale of WORLD WEAVER, a company that creates, designs, manufactures and sells, in several countries, women’s and men’s scarves entirely hand-woven in premium natural fibres (hereinafter the “item(s)”). The items are marketed under the registered trademark UNIQUE®.
These General Terms of Sale apply to all distance sales of Items made via the WORLD WEAVER website identified by the domain name “https://www.world-weaver.com” (hereinafter the “Site”).
Throughout the Site, the terms “we”, “us” and “our” refer to WORLD WEAVER. All information, tools and services are available on this Site to you, (the “Customer”), conditioned upon your acceptance of all terms, conditions and policies set forth herein. The Customer also certify that he has legal capacity to agree to these General Terms of Sale.
WORLD WEAVER may update and modify these General Terms of Sale. The terms that apply to Item sales are those that are in effect at the time the sale contract is formed. You should check this page regularly to take notice of any changes we may have made to the General Terms of Sale.
We reserve the right to restrict access to the Site, in whole or in part without notice.
1. INFORMATION ABOUT ORDERS
1.1 Selection of Items by Customers
On the Site, Customers select, enter, and confirm the designation and quantity of the Items they wish to order, within the quantities available, and the Items are added to their “Cart”.
Online Customers may freely modify the contents of their Carts, delete Items or change the quantities ordered, or add Items by clicking on the appropriate buttons.
Once you have completed your selection and are ready to confirm the contents of your Cart, you may either:
– log in to your Customer account (hereinafter the “Account”), or
– continue as a “guest”.
You may also log in before selecting any Items.
If you already have an Account, you must log in with your email address and password.
If you do not yet have an Account, you may create one by entering your name, street address, email address, and telephone number when you place your order.
Your Account will be live once confirmed by WORLD WEAVER via a confirmation email.
You cannot change your address once an order has been placed. You must place another order with the new address.
Your login and password are strictly personal. You therefore agree to keep them secure and not disclose them to a third party.
You also agree to inform WORLD WEAVER immediately in the event of the loss or theft of your login and/or password or any fraudulent use of your Account.
WORLD WEAVER cannot be held liable for any direct or indirect damage caused by fraudulent access to your Account or to the Site, or for the inability to access your Account or the Site.
1.3 Placing orders
You must choose the delivery method and provide all the information required to ship the order:
– email address,
– first and last name,
– street address,
– postal code
– telephone no.
– delivery method,
– shipping country,
– billing address,
– delivery address,
– payment method and payment information.
If an order is a gift, you may include a card with a personal message.
You may use your delivery address as the billing address or enter another address.
Once you have entered and validated all of this information, the price of the Items (as defined in Term 3 below), as well as any delivery costs and the estimated delivery date will display automatically.
You must verify that your selection is correct before confirming your order.
To help its Customer spot any errors, WORLD WEAVER provides technical verification means in the form of a standard verification summary check (which verifies whether all the required fields have been filled and whether the characters that were entered are appropriate for the field in question).
Your order will be summarised again for final verification.
By clicking “Proceed to payment” you are placing a firm order for the Item or Items in your Cart.
1.4 Confirmation of the order by WORLD WEAVER
Once you have completed the steps described in Term 1.3 above, you will be sent an order acknowledgement by email. Unless expressly indicated otherwise, the acknowledgement of receipt of the order does not constitute acceptance of your order.
The sale contract is deemed to have been formed when the Item or Items you ordered is or are shipped and you have received a separate email from WORLD WEAVER informing you that your order has been shipped.
If you pay with a credit card, the sale contract is formed when your credit card is debited as provided in Term 4 hereof, even if your credit card is debited before your order is shipped or before acceptance is expressed another way.
The acknowledgement of receipt of your order includes the order number, the total amount of the order, delivery cost and delivery date information, and the key features, quantity, and price of the Item(s) purchased. The acknowledgement of receipt also includes a link to the General Terms of Sale.
In general, you and WORLD WEAVER expressly agree that emails are treated as proof of your order, in particular, the content and date of your order. However, for orders placed through the Site, we recommend that you also keep a copy (electronic or paper) of your order information.
2. ITEM AVAILABILITY
WORLD WEAVER reserves the right to change the Item(s) offered on the Site at any time and without prior notice. Such changes will not affect orders that have already been placed.
Before you place an order, the Site’s information page describing each Item will tell you whether or not the Item is available.
If, despite WORLD WEAVER’s efforts in this regard, you order Items that are no longer available, or are out of stock, WORLD WEAVER will inform you as soon as possible using any means (phone or email). You will receive a full refund on the payment method used for the transaction.
3. ITEM PRICES – BILLING
Prices are displayed on the Site in Euros (€) and do not include neither taxes nor delivery charges, which are displayed separately before the order is placed. Taxes such as Value Added Tax (VAT) and customs duties may therefore be applied in the country of delivery.
The prices billed are the prices in effect on the date of the order, provided the ordered Item(s) are available at that time.
WORLD WEAVER reserves the right to change the prices of the Item(s) at any time and without prior notice, but such changes will not apply to any orders you have already placed.
Distance purchases via the Site of WORLD WEAVER Items do not qualify for a VAT refund.
In accordance with your legal rights, you will receive written confirmation of the price paid for each Item and your delivery costs no later than at the time of delivery.
You may pay for your purchases by international credit cards. Cards from the “CB” network, Visa©, MasterCard©, American Express© are accepted.
To use these payment methods when ordering on the Site, you must provide the card number, expiration date, and security code shown on the card via a secure website. You will access a secure server that operates in SSL mode (128 bits) after validating your bank details.
In this way, your transaction is carried out in accordance with banking security standards. Authentication is specific to each bank. By providing your credit card number and/or bank details to WORLD WEAVER on the Site, you unconditionally agree in advance that WORLD WEAVER may proceed with the secure transaction and preauthorize your bank to debit your account upon receipt of the records or statements sent by WORLD WEAVER, even in the absence of receipts signed by the cardholder.
The sale contract is formed when your credit card is debited if it is debited before the Item(s) is or are shipped.
For security reasons, WORLD WEAVER will not process any order for which the delivery or billing address is a PO box, and will deliver to a hotel or student residence only if you opt for delivery with proof of personal delivery.
You may also have any Items that are gifts delivered to another individual.
After payment of the order has been processed, the Items will be delivered to the delivery address you indicate when ordering. Please take care to provide the correct delivery address to WORLD WEAVER at the time of ordering.
Once your payment has been received, the ordered Items will be delivered:
– on the date or within the timeframe WORLD WEAVER indicated to you before your order was confirmed or, if no timeframe was given, no later than fourteen (14) days from the order date unless there is a delay outside of our control;
– if that Item is temporarily unavailable, within the timeframe you were informed of and that you accepted when you added that Item to your Cart on the Site, as well as before your order was accepted.
Depending on the option you select, WORLD WEAVER will ship the ordered Items by courier with proof of personal delivery.
The delivery services are on your charge. Additional delivery charges are applicable for the courier service with proof of personal delivery.
WORLD WEAVER’s failure to deliver the Items on the scheduled date (and any reasonable new scheduled date advised by the Customer) will allow the Customer to bring the contract to an end and receive a refund of the price you paid for such Item (‘Refund’).
If delivery of the Items is delayed by an event beyond WORLD WEAVER’s control, you will be contacted as soon as possible and steps will be taken to mitigate the effects of the delay. Provided WORLD WEAVER makes its best efforts to reduce the delay, we will not be liable for the delay caused by the event. However, if there is a risk of significant delay, you may contact WORLD WEAVER to cancel the contract and obtain a Refund.
If DHL is unable to deliver (after 3 unsuccessful attempts) and the package is returned the WORLD WEAVER warehouse with the indication “No Longer At This Address”, WORLD WEAVER will attempt to contact you twice in the four (4) weeks following receipt of the package at the warehouse. If you do not reply or contact it within those four (4) weeks, WORLD WEAVER will provide you with a Refund and send an email confirmation to you at the address you provided when placing the order.
7. INTELLECTUAL PROPERTY RIGHTS
You may not directly or indirectly reproduce, represent, or adapt the Site, in whole or in part, in any form whatsoever. Any intellectual property rights pertaining to any WORLD WEAVER product or element (including WORLD WEAVER Items), such as trademarks, illustrations, photos, images, designs, and logos, whether registered or not, is and will remain the exclusive property of WORLD WEAVER.
Any total or partial reproduction, downloading, modification, or use of WORLD WEAVER’s trademarks, illustrations, images, photos, logos, or designs for any reason and on any medium whatsoever is strictly prohibited without WORLD WEAVER’s express prior written consent.
Similarly, any use that does not comply with the license to use the Site and, in particular the use of any of the Site’s components (Items presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other direct or indirect commercial use is strictly prohibited without WORLD WEAVER’s express prior written consent.
8. RIGHT TO CANCEL
8.1 Right to cancel
As a consumer, you have the right to cancel any order within fourteen (14) days of your receipt of the Item without giving a reason.
The cancellation period ends fourteen (14) days after the day you or the intended recipient (not the delivery courier) have or has received the last Item of the order.
To exercise your right to cancel, you must inform us of your decision to cancel your purchase by getting in touch with us as set out in the Consumer Code, within the 14 days period set out above.
The right to cancel does not apply to purchases of goods that have been made to order or are clearly customised.
8.2 Effects of cancellation
If you cancel, we will refund all the payments that we have received from you, excluding the costs of delivery, within a reasonable time and in any event no later than fourteen (14) days from the date on which we were informed of your decision to cancel the contract.
We will make the refund using the same payment method you used for the initial transaction unless you expressly have agreed otherwise.
If you are exercising your right to cancel, you must send off the goods to DHL within fourteen (14) days of telling us that you wish to cancel the contract.
9. OUR RETURNS POLICY
In addition to your legal right to cancel which is set out above, WORLD WEAVER gives you fourteen (14) days to cancel your purchase and return the Items you bought on the Site.
However, you may not return personalised, or made to order items.
In all cases, you must return the Item(s):
– within fourteen (14) days of delivery;
– with a clear statement indicating that you wish to return the Item(s);
– in its/their complete original packaging.
Items that are not returned or are returned incomplete, damaged, without the label, altered, soiled, or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to you (if applicable).
If you return an Item more than fourteen (14) days after the date you receive it, WORLD WEAVER may refuse to grant a refund and return the Item to you.
In addition, gift recipients do not have a right to cancel. Only Customers may exercise that right.
You may return Items within fourteen (14) days of purchase by notifying WORLD WEAVER through your account on the Site that you wish to return an Item or Items, in which case WORLD WEAVER will send you an email acknowledging receipt of your cancellation;
The price billed for the Item(s) returned via the Site will be refunded to the means of payment you used to pay for the order, within a reasonable time and no later than fourteen (14) days following WORLD WEAVER’s receipt of the Item(s).
Any additional costs you paid due to your choice of a specific delivery method will not be refunded.
9. POLICY ON VOLUNTARY RETURNS AND EXCHANGE TO A WORLD WEAVER THROUGH THE SITE
In addition to your right to cancel and return Items as provided in Terms 8 and 9 hereof, you are entitled to change your mind and exchange an Item within fourteen (14) days, as provided in Term 8 and 9.
If you change your mind and want to exchange an Item through the Site, you must indicate in the relevant section of the Site which Item(s) you wish to receive in exchange for your order. You may return Items in accordance with our timeframe and exchange terms.
The number of replacement Items must be the same as the number of returned Items.
The delivery costs will be billed according to the delivery method selected. The new sale will be subject to the General Terms of Sale in effect when the exchange is made.
10. ITEM RELATED INFORMATION
All our Items are produced with the greatest care, based on ancestral know-how. The slight irregularities present in our Items are inherent to their artisanal production and are also part of their charm. Each of our Items is thus unique, marked by the know-how of the hands that made it.
The photos, graphics, and descriptions of the Items offered for distance selling are for illustrative purposes only. You may obtain additional information by contacting Customer Care. While every effort is made to ensure that the colour and pattern of the Items pictured on the Site accurately reflect the original Items, variations may occur, in particular due to technical limits on your computer’s ability to render colours. Your Item may vary slightly from those images. Therefore, WORLD WEAVER will not be liable for non-substantial errors or inaccuracies of the Items photos or graphic representations appearing on the Site.